Return Policy

For device purchases

You may request a refund or replacement for GlocalMe device for any reason you are not completely satisfied with our product. Shall you wish to return the device purchased please do so within 30 days of dispatch, and kindly follow these simple instructions. Please note, the device must be damage free and returned in perfect condition.

Wrap the returned item(s) in the original packing.
Enclose a copy of the (or original) receipt.
Return via your preferred shipping method.
Please allow 10 business days for the credit to be reflected in your account after we confirm receipt of your returns.

Return address：

1309 West 15th Street, Suite 260, Plano, TX, United States, Texas

Email:  support@glocalme.com

Customers will need to afford the return shipping fee except for the following:

You received an incorrect item.
You received a damaged item.
You received a defective item.
You received an item that does not match its description.

Note: If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

For data purchases

Any data package you purchase together with/without the device can be refunded in 30 days after we send out the voucher code, which must be unredeemed. The redeemed voucher code is non-refundable. Please kindly contact support@glocalme.com for more help.

For rental purchases

A full refund can be issued for orders that we didn’t ship it out.

If Customer cancels a lease order after shipment of the leased Device, Customer agrees to compensate uCloudlink $19.90 for the cancellation.

Please return the device to us within 2 days when you have reached the Hire End Date. If you fail to return the device back in time, you will be charged $9.99/day for every day after two business days. Such late fees shall accrue on a daily basis from the due date until the actual return of the Device, but the maximum aggregate late fees shall be $100.00/device.

If a leased Device is returned damaged, the Customer shall be charged the following damage fees:

a. If the Device is not functioning, US$100.00.

b. If the USB cable for the Device is missing or damaged. US$5.00.

c. If the pouch for the Device is missing or damaged, US$5.00.

For SIM Card purchases

We only accept a full refund before shipping, because the data package has been locked after the sim card has been sent out, it cannot be sold again.

Disclaimer

Please note that the quality and coverage of roaming networks vary by country. No representations or guarantees are made with respect to availability, quality, operation or support for data communication on third-party networks or with third-party lines while roaming.

What is the restocking fee?

– No restocking fee

Damages and issues

Please inspect the
packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to support@glocalme.com and we will process an insurance claim on your behalf.

Exchanges

We can replace items if they are defective, damaged, or shipped wrongly free of charge. If you need to exchange it for a different item, or if it doesn’t fit you are welcome to do so within 30 days, however, return costs cannot be covered and items must be returned unused, in their original packaging. Please send us an email at support@glocalme.com to discuss your exchange needs.

Order Cancel

Orders can be cancelled before the shipment. Generally, all orders will be dispatched within 1-2 bussiness days after payment is received. If the customer cancels the order before the delivery time, the order can be canceled.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not within 7 business days. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time (usually takes 3~10 days) for your bank or credit card company to process and post the refund too. If items are returned damaged, worn or missing packaging we exercise the right to refuse refunds, and the item will be returned to you.

Late or missing refunds (if applicable)

If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you have done all of this and you still have not received your refund yet, don’t hesitate to get in touch with us at support@glocalme.com.

Contact Info :

E-mail: support@glocalme.com